SHIPPING & RETURNS
Shipping Policy
1. Processing Time:
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All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been processed for shipping.
2. Shipping Rates and Delivery Estimates:
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Shipping charges for your order will be calculated and displayed at checkout.
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We offer the following shipping methods:
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Standard Shipping: Estimated delivery time 6-10 business days
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Expedited Shipping: Estimated delivery time 3-5 business days
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Delivery delays can occasionally occur due to unforeseen circumstances beyond our control.
3. Shipment Confirmation and Order Tracking:
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You will receive a shipment confirmation email containing tracking details once your order has shipped. The tracking number will be active within 24-48 hours.
4. Customs, Duties, and Taxes:
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The Experience is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages:
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The Experience is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
6. Returns Policy:
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Please refer to our Returns & Refunds Policy for information about returning skin care products.
7. International Shipping:
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We currently only ship within the USA. We plan to expand our shipping destinations in the future.
8. Shipping Restrictions:
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Some skin care products may have restrictions on international shipping due to regulatory or carrier limitations.
9. Contact Us:
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If you have any questions about our Shipping Policy, please contact us at Gettingtheexperience@gmail.com.
10. Changes to This Shipping Policy:
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The Experience reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting to the website.
Return & Exchange Policy
No Returns Policy:
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Due to the nature of our products, we do not accept returns, exchanges, or refunds on any skin care items purchased from The Experience. This policy ensures the safety and hygiene of our products for all customers.
2. Damaged or Defective Products:
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In the unlikely event that a product arrives damaged or defective, please contact us immediately at Gettingtheexperience@gmail.com within 2 days of receiving your order. We will work with you to resolve the issue promptly.
3. Exceptions:
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We will only consider returns or refunds for damaged or defective products as outlined in section 2 above. All other sales are final.
4. How to Contact Us:
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If you have any questions about our return policy, please contact us at Gettingtheexperience@gmail.com. Our customer service team is available to assist you.
5. Changes to This Policy:
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The Experience reserves the right to update or modify this return policy at any time. Changes will be effective immediately upon posting on our website.